There is a Problem Installing EndNote for Mac Running Sierra

Question: I downloaded EndNote from our University Libraries website to my MAC running Sierra. Why was I promoted to enter a product key when installing it.

Answer: It is a known issue that there is a problem installing EndNote for Mac running macOS Sierra. Our IT folks are working hard on resolving the issue. As soon as the problem is solved, I will post it here. So please visit back for updates. We are sorry for any inconvenience that was caused to you.

University-Wide Access to EndNote Now Available

Rutgers University Libraries are now licensed to provide university-wide access to EndNote for all Rutgers students, faculty, and staff. Rutgers users can download EndNote at either within or outside the Rutgers network using their NetID. When downloading the program, you should not be asked to enter a product key. Here are the tips for installations.

A train-the-trainers session for RU librarians will be conducted on Wednesday, October 26, 2016, 1:00pm-2:30pm in the Pane Room of Alexander Library. A workshop “Introduction to EndNote X7.7” for researchers has also been scheduled for Thursday, Oct 27, 2016, 12:00pm-1:30pm at the Conference Room of LSM. Click here to register for the Oct 27th workshop. Two other training sessions for New Brunswick graduate students and faculty have been arranged by the New Brunswick Graduate and Faculty Services Team. Training session for Newark will be scheduled soon.

For more information on EndNote, please visit this page at If you have any questions, please feel free to contact

EndNote X7.7 Update for Windows Just Released

According to Thomson Reuters, this release contains critical updates, optimizations and other improvements for:

  • Online Search and Find Full Text with PubMed via Secure Sockets Layer (SSL)
  • Using short form, include the title field only when needed to disambiguate a citation
  • Cite While You Write, includes track changes and format multiple citations via EndNote online
  • Import PDFs
  • Other bug fixes and stability improvements

How to make the EndNote Toolbar Appear in Word for Mac?

Question: I just got a new Mac computer and installed EndNote X7.5 in my new Mac. But I do not see the EndNote add-on tool in Word. How can I make the tool available?

Answer: The simplest way to make the tools appear is to open EndNote, and go to the EndNote menu. Select “Customizer” from the EndNote menu. Check the box next to “Cite While You Write”. Click next until the Customizer is finished. Open a library. Then open Word and check the Tools menu for the EndNote submenu.

If the instructions above do not make the the add-on appear in the Tools menu, then follow the steps below:

  1. Close Word and EndNote.
  2. Open your hard drive and go to the following folder:
  3. EndNote X7: Applications:EndNote X7:Cite While You Write.
  4. Copy the file “EndNote CWYW Word 2011.bundle”.
  5. Go to the folder Applications > Microsoft Office 2011 > Office > Startup > Word, and then paste the file.
  6. Start EndNote and then start Word.

EndNote X7.5.3 for Mac Available

EndNote X7.5.3 update for Mac was released. Changes in this Update (according to Thomson Reuters) include :

  • Cite While You Write improvements and bug fixes OS X
  • El Capitan (10.11) users, please update to Microsoft Word v15.21 or later for the best experience
  • Restored support for Word 2011 and 2008 on OS X Snow Leopard (10.6)
  • Compatibility with Trend Micro Internet Security on OS X El Capitan

Note: For OS X Yosemite (10.10) users, do not install this update nor Microsoft Word 2016 version 15.21. Wait until when Microsoft releases a new version of Word 2016 that is compatible with Cite While You Write.

Update: For Word 2016 users, Word v15.22.1 was released on May 14. this update ensures that you will no longer experience the errors you had experienced before.


EndNote X7.5.1 for MAC Is Now Available

March 2, 2016 – Yingting

For Rutgers RBHS users, if you are using EndNote on a MAC, please upgrade your EndNote from X7.4 to X7.5.1 so that it will be compatible with MS Word 2016 for MAC. To upgrade, please follow the steps below:

  • In EndNote X7.4 for MAC, under the EndNote X7 menu, choose “Check for Updates …”
  • Follow the instructions to install the latest version EndNote X7.5.1.1.

Should you have any questions, please contact your campus librarians for help.


How to Share References with More Than 15 People in EndNote Online?

Question: Our research involves many people. Is it possible to share our references with more than 15 people using EndNote?

Answer: Yes. it is possible. Although EndNote desktop allows for only 15 people to share a library, EndNote online enables users to share a group of references with many more people. To use that feature, you need to create a personal group on the Manage My Groups page in your EndNote online account assuming you’ve already had one. If not, it is very easy to create one free at  To create a group for sharing references in EndNote Online, please follow the steps below:

  • Under the Organize tab, click Manage My Groups.
  • On the Manage My Groups page, click the blue New Group button.
  • In the pop-up window, type a name for the group in the textbox provided. Then click OK.

Once the group was created, you may start sharing by following the steps below:

  • Click Managing Sharing on the right to the group just created.
  • Click “Start sharing this group.”
  • In the pop-up window, you may start adding email addresses (separated by commas) of the people with whom you want to share the references.
  • You may choose Read Only or Read & Write permission for any of the added users. It is possible to give some users Read only access but Read & Write access to other users within the same group.
  • Users with Read & Write permission can edit or remove references from the shared group. However, they cannot delete the reference from your library if you initiated the sharing.
  • When more than one user is editing the same reference at the same time, whoever saves last will have the final edits.
  • File attachments cannot be shared among users in a group regardless of access privileges.